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Customer Experiences

WEEK 1

YOUR BRAND VALUE

In this first video we will look at how you should define your value in order to stand out.

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Your Task

Download the Value proposition Mapping template provided to define your value proposition.

WEEK 2

UNDERSTAND WHAT YOUR CUSTOMER NEEDS

In this video we are going to focus on what the customer actually needs and how you can use this to improve their brand experience.

YOUR TASK

Use the template provided to map out your customer needs. Then match up your products/services that fulfil each customer need.

WEEK 3

PROBLEM SOLVING

In this video we are going to look at how to go about fulfilling / serving / meeting the needs of your customers’ with a 5-step approach to problem solving.  

TASK…

Download the 5 - Step problem Solving template and do a review of your own business.

WEEK 4

IMPROVING CUSTOMER SERVICE

In this module we will be looking at how to improve the customer experience, looking beyond good customer service and considering how we can leave a lasting impact.

YOUR TASK

Use the template provided to plan out your daily, weekly and monthly social media content.

Community

testimonials...

AYOLA BECKFORD

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ASPIRING BUSINESS OWNER

I am so grateful for the online content. Because of work commitments and being based in the midlands, it's not always easy to attend offline events so thank you ladies.

JANINE GEORGE

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ATHLETE &

FITNESS INSTRUCTOR

A comfortable place to have judgement-free business conversations.... I have also
been able to make some great connections and feel it has really helped the wider
start-up community as a whole.

 

@janinegeorge_

NICOLE MARIE

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CONTENT CREATOR

It’s a concept that I tell people about, it’s great for representation in business.


…Attending the masterclass, was mind-blowing with all the information I was able to
take away.

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